Welcome to newandgreen.com (the “Site”), a website owned by New & Green Baby Co. (referred to as “we,” “our” or “us”).
YOUR CONSENT AND AGREEMENT
PLACING AN ORDER
You may order on-line, or if you prefer, you may call us to place an order. You can reach us toll-free at 1.877.538.4654
PRICING & TAXES
All prices are listed in Canadian dollars and are subject to change without notice.
Shipping and sales tax, if applicable, are not included in the posted prices; they will be added to your invoice at check out. Orders within Canada will be charged 5% Government Sales Tax (GST) or 13% Harmonized Sales Tax (HST) for customers in Nova Scotia, New Brunswick and Newfoundland. Additionally, orders within British Columbia may be charged 7% Provincial Sales Tax (PST) depending on the item. Cloth diapers and diaper covers are PST exempt! Please note that taxes are applicable based on the address of the credit card holder making the purchase.
Orders to U.S. addresses will not be invoiced for any taxes or duties. Customers in the U.S. will be responsible for paying any taxes, duties or brokerage fees that may be levied if applicable.
Canadian customers may pay by the following methods:
-In store credits (gift cards, returns)
Your order will be shipped after payment is confirmed by our bank.
We ship all of our orders via Canada Post Expedited Parcel. A tracking number and $100 of insurance are included.
$0 – $98.99 = $5.99 FLAT RATE
$99 and up = FREE SHIPPING
Please note that shipping rates are based on order totals after any coupons or discounts are applied.
Some exceptions to flat rate or free shipping promotions may occur. Oversized or bulkier items may be subject to an additional overweight handling surcharge to cover the extra shipping fees. Shipping to remote locations within Canada may also incur additional shipping charges beyond the rates detailed above. We will inform you of any extra charges prior to shipping, either on the invoice or via e-mail contact so that you may approve any shipping surcharges.
Unfortunately we do not offer shipping to countries outside Canada at this time.
Q:When will my order be shipped?
A: Your order will be processed and shipped within 1-4 business days. We strive to ship orders the same day they are received whenever possible. We value speediness at New & Green. Orders that are placed on a weekend or holiday will ship on the next business day.
Q:When will I receive my order?
A: Canada Post aims to achieve the following delivery service standards:
Saskatchewan 1 to 3 days
Rest of Canada 2 to 7 days
Please note that these timescales increase as the areas delivered to become more remote. Delivery time increases may range from 1 to 3 days.
Q: Can I track my order?
A: Yes, once your order has shipped, we will send you an e-mail with your Canada Post tracking number.
Q: Can you ship to P.O Boxes?
A: Unfortunately we cannot ship to P.O. Boxes. If you live in a rural area that only has P.O. Boxes, please contact us and we will gladly calculate shipping charges for you.
Q: Can I purchase a gift for someone and have it sent directly to them?
A: Yes, our system allows you to specify different billing and shipping addresses if desired.
A note on packaging…
At New & Green Baby Co. we like to re-use when we can! As a result, we may re-use boxes that we have on hand to ship your order. Please also note that we do not include a printed copy of your invoice with your shipment. However, if you require a printed copy, just let us know and we will include one with your order.
We work hard to create happy customers! We truly value your business and want to ensure your satisfaction.
If you experience a product defect, these are handled directly by the manufacturer. If you require assistance getting in touch with the manufacturer, please contact us via e-mail and we will do our best to help. Return shipping to the manufacturer is the responsibility of the customer.
If you are not happy with your purchase for any other reason, you may return the item(s) as follows:
- Please contact us before returning your item(s). We require the following information to process an exchange or refund:
- Your name
- Your mailing address
- The date of purchase
- A description of products for return/exchange
- The reason for return/exchange
All returns must be received in new condition unused, unwashed, with all tags and original packaging intact. You may return any item within 30 days of purchase for a refund or store credit (less shipping – items returned that were sent under a free shipping offer will have the actual shipping costs deducted from the refund).Within 15 days from the date your order was placed you may return your item(s) for a full refund. After 15 days up until 30 days after the order was placed, we will accept the return and provide you with an online store credit.After 30 days, all sales are final and no item(s) may be returned.Please note that you are responsible for the return shipping costs. In addition, if you purchased under a free shipping offer, the actual shipping costs from sending the package to you will also be deducted from your refund/credit.We are not responsible for packages that are lost or damaged in the mail so please insure your package when you return it to us.
SALES, DISCOUNTS, & SPECIAL OFFERS
From time to time we may offer sales, special offers or promotions for a limited duration. These offers may not be combined with any other sales, promotions or discount codes. We do not offer rain checks on sale items.
You are responsible for maintaining the confidentiality of your account and password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Bellhop Media Inc. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
We endeavor to maintain our inventory as carefully as possible. We apologize if you complete a purchase and an item(s) is out of stock. We will contact you should this error occur. You may choose at this time to cancel your order of the affected item(s). Our site may contain errors in descriptions of products, dimensions and/or pricing. We reserve the right to correct any of these inaccuracies and update our information without prior notice, including changes to your current or standing order.
All content on this Site, including without limitation text, logos, images, and software, is the property of New & Green Baby Co.or its content suppliers, and is protected by Canadian, United States, and international copyright laws. Photos and other information may be copied by us from other websites to provide information to our readers. These photos and associated product information are the property of the website owners, not New & Green Baby Co. The Site, its newsletter, blog, and all materials herein are © 2010 New & Green Baby Co. No materials may be copied, reproduced, republished, downloaded, posted, or used in any other way without prior written permission from us.
LINKS TO OTHER SITES
The site contains links to other websites. We are not responsible for and make no representations with respect to the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Inclusion of any links or linked website on the Site does not imply approval or endorsement of the linked website by us. If you decide to leave the Site and access these third-party sites, and/or use the products or services of such websites, you do so at your own risk.
Your correspondence or business dealings with, or participation in promotions of or offered by sponsors, third parties, or advertisers found on or through the Site, including but not limited to, online retail websites, social networking websites, and information portals, is at your own risk. You agree that New & Green Baby Co. shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such sponsors, third parties, or advertisers on the Site, or as a result of links to other websites.
We do not endorse any opinions expressed by users or others, including without limitation reviews appearing on the Site from time to time.
We give you permission to view this website and to print pages from this site for your personal, non-commercial use only, provided you agree to and accept the terms and conditions set out in this agreement. Any unauthorized reproduction is strictly forbidden.
Visitors may send communications, submit suggestions, ideas, comments, questions, or other information, provided the following:
- the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable
- does not consist of or contain software viruses, commercial solicitation, chain letters, or spamming
- does not restrict or inhibit any other User from using and enjoying the Site
- does not constitute or encourage conduct that would be constitute a criminal offense or give rise to civil liability
- does not involve use of a false e-mail address, impersonation of any person or entity, or otherwise mislead as to the origin of a card or other content.
You represent and warrant that you own or otherwise control all of the rights to the content that you provide; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify New & Green Baby Co. or its affiliates for all claims resulting from content you supply.
We have the right but not the obligation to monitor and edit or remove any activity or content. We assume no liability and take no responsibility for any content provided by you or any third party.
You agree to defend, indemnify and hold New & Green Baby Co., its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees, arising in any way from your use of the Site or the placement or transmission of your material on or through the Site by you.
RELEASE FOR PHOTOGRAPHS and/or WRITTEN MATERIAL
By submitting photos to us via e-mail or social networking sites, you are providing us with permission to use them on the Site or on our social networking sites at any time, free of charge. You confirm and warrant that any photographs are original to you and do not violate the intellectual property rights of any person.
We are free to use any ideas, images, concepts, know-how, or techniques or parts thereof contained in any communication you post or send to us for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products using such information and reproducing such materials on any website, in print or any other medium, or otherwise, for informative or commercial or non-commercial purposes, without acknowledgement, compensation or any other obligations to you.
You agree that this agreement and your use of this site are governed by and interpreted in accordance with the laws of Saskatchewan, Canada and you consent to the exclusive jurisdictions and venue of the courts, tribunals, agencies and other dispute resolution organizations in Saskatoon, Saskatchewan, Canada in all disputes (1) arising out of, relating to, or concerning this site and or this agreement, (2) in which this website and or this agreement is an issue or a material fact, or (3) in which this website and or this agreement is referenced in a document filed in a court or other dispute resolution organization. Use of this website is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement between you and New & Green Baby Co.
DISCLAIMER OF WARRANTIES AND EXCLUSION OF LIABILITY
New & Green Baby Co.cannot be held liable for accidents involving a product reviewed on the Site which results in personal injury. We make no representation about the suitability or performance of the products reviewed on this Site for any purpose. All product reviews are provided “as is” without warranty of any kind, express or implied, including all implied warranties, fitness for a particular purpose, title and non-infringement. New & Green Baby Co.does not warrant that product descriptions or reviews or other content of this site is accurate, complete, reliable, current, or error-free.
YOUR USE OF THIS SITE IS AT YOUR OWN RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NEW & GREEN BABY CO. AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEW & GREEN BABY CO. AND ITS AFFILIATES DO NOT WARRANT THAT THIS SITE, INFORMATION, CONTENT, MATERIAL, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR EMAIL SENT FROM NEW & GREEN BABY CO. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
NEW & GREEN BABY CO. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SHAREHOLDERS AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES REVIEWED, IDENTIFIED, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
Certain province and state laws do not allow limitations on implied warranties or the exclusion or limitations of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations of liability may not apply to you, and you may have additional rights.
Email: info [at] newandgreen [dot] com
Mail: New & Green Baby Co.
PO Box 25032 River Heights
Saskatoon, SK S7K 8B7