Shipping & Returns


  • We ship all of our orders via Canada Post Expedited Parcel.
  • A tracking number and $100 of insurance are included.
  • Orders will normally be packaged and shipped within 2 business days.
  • Canada Post delivery times range from 1-7 business days.

Please note that shipping rates are based on order totals after any coupons or discounts are applied.

Orders Over $99
Across Canada  - FREE

Orders Under $99
BC, Alberta, Saskatchewan, Manitoba  - $5.99
Ontario, Quebec, Newfoundland, New Brunswick, Nova Scotia, PEI  - $6.99
Northwest Territories, Yukon, Nunavut - $12.99

*Some exceptions to flat rate or free shipping promotions may occur. Oversized or bulkier items may be subject to an additional overweight handling surcharge to cover the extra shipping fees. Any such additions will be noted on the product page and added to your order total prior to check-out.

Shipping to remote locations within Canada may also incur additional shipping charges beyond the rates detailed above. We will inform you of any extra charges prior to shipping, either on the invoice or via e-mail contact so that you may approve any shipping surcharges.

Local Pick-Up

Vancouver/Lower Mainland - If you live in Greater Vancouver and select local pick-up on the check-out screen, we will have your items available for pick up instead of shipping. Following your order placement, we will contact you to arrange a pick up date and time.

A note on packaging…

At New & Green we like to re-use when we can! As a result, we may re-use boxes that we have on hand to ship your order.

Please also note that we do not include a printed copy of your invoice with your shipment. However, if you require a printed copy, just let us know and we will include one with your order.


We work hard to create happy customers! We truly value your business and want to ensure your satisfaction.

If you experience a product defect, these are handled directly by the manufacturer. If you require assistance getting in touch with the manufacturer, please contact us via e-mail and we will do our best to help. Return shipping to the manufacturer is the responsibility of the customer.

If you are not happy with your purchase for any other reason, you may return the item(s) as follows:

Please contact us before returning your item(s). We require the following information to process an exchange or refund:

  • Your name
  • Your mailing address
  • The date of purchase
  • A description of products for return/exchange
  • The reason for return/exchange

All returns must be received in new condition unused, unwashed, with all tags and original packaging intact. No returns will be accepted on sale items, clearance items or skin care products.

Within 15 days from the date your order was placed you may return your item(s) for a full refund. After 15 days up until 30 days after the order was placed, we will accept the return and provide you with an online store credit. After 30 days, all sales are final and no item(s) may be returned.

Please note that you are responsible for the return shipping costs. In addition, if you purchased under a free shipping offer, the actual shipping costs from sending the package to you will also be deducted from your refund/credit. We are not responsible for packages that are lost or damaged in the mail so please insure your package when you return it to us.

We recommend you send with a tracking number to ensure the diapers are not lost in the mail system.

Please allow up to 5 business days for processing of any returned diapers after they are received by New & Green.

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