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Returns and Exchanges

EASY RETURNS.
 
We work hard to create happy customers! We truly value your business and want to ensure your satisfaction.
If you experience a product defect, these are handled directly by the manufacturer. If you require assistance getting in touch with the manufacturer, please contact us via e-mail and we will do our best to help. Return shipping to the manufacturer is the responsibility of the customer.
 
If you are not happy with your purchase for any other reason, you may return the item(s) as follows:
  • Please contact us before returning your item(s). We require the following information to process an exchange or refund:
  • Your name
  • Your mailing address
  • The date of purchase
  • A description of products for return/exchange
  • The reason for return/exchange
All returns must be received in new condition unused, unwashed, with all tags and original packaging intact. No returns will be accepted on sale items, clearance items or skin care products.
 
Within 15 days from the date your order was placed you may return your item(s) for a full refund. After 15 days up until 30 days after the order was placed, we will accept the return and provide you with an online store credit. After 30 days, all sales are final and no item(s) may be returned.
 
Please note that you are responsible for the return shipping costs. In addition, if you purchased under a free shipping offer, the actual shipping costs from sending the package to you will also be deducted from your refund/credit. We are not responsible for packages that are lost or damaged in the mail so please insure your package when you return it to us.
 
We recommend you send with a tracking number to ensure the diapers are not lost in the mail system.
 
Please allow up to 5 business days for processing of any returned diapers after they are received by New & Green.