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FAQs

Here are some answers to commonly asked questions! Don't see your question? Please get in touch, we're happy to help!

Do you have a Store Front?
New & Green Baby is an online store. We believe that shopping online affords you the convenience of shopping during hours that work for you without having to pack up the kids and leave the house. All orders must be processed through this website will be mailed to you via Canada Post Expedited Parcel Service. If you live in the Greater Vancouver Area or Vancouver Island, your package can arrive as quickly as one business day after it is put into the mail system!

Do I have to pay taxes?
Yes. By law, all goods sold in Canada are subject to HST/GST. Taxes will be automatically calculated in the shopping cart. Cloth Diapers are only subject to GST, whereas accessories are subject to HST.

Can I see the diapers in person?

Yes. Please see our Workshop Listings to learn about Cloth diapering 101 Workshops in your community . We also offer the opportunity to see and learn about diapering products at other times. If you have a prenatal class or Mother’s group that is interested in seeing and learning about cloth diapers, please contact us to discuss this further.

Can I return or exchange an item?

At New & Green Baby Co., it is our goal to provide you with the help that you need to choose the right products for your family. We want you to be completely satisfied with your purchase.

If you are not completely, satisfied with your purchase, you can return your order for a refund less shipping costs for up to 30 days after delivery confirmation through Canada Post under the following conditions:

The item is still in new, unwashed, unworn condition with it's original packaging
The item was not a final sale
The item is still available for sale at http://www.newandgreen.com -- please note if we no longer offer the product, we cannot accept it in return.

After 30 days, we may accept items back in return for a store credit. Please contact us to discuss your situation and to determine if your items can be returned for a credit. Refunds are not provided after 30 days.

All returns and exchanges must be approved by New & Green Baby Co. We absolutely cannot accept the return of items that have been washed, worn or have missing packaging.

Procedure for returning items:

Contact info [at] newandgreen [dot] com to let us know that you'd like to return an item. In your email, please provide the order number and date of purchase as well as a description of the items and reason for return.
You'll receive an email from us letting you know how to proceed.
Items that are received by New & Green Baby Co without prior authorization for return or with missing information will be returned to the customer.
Returns are processed for refund or credit within 2 business days of receipt.

The customer is responsible for all shipping costs associated with returned items to New & Green Baby Co. except when the customer received goods that did not match their order.

We advise our customers to wash and try one diaper to determine how it fits and works for your baby before you wash all your new diapers. Please remember that we can only accept new, unwashed, unworn items back to our store.

Product Warranties

In the unusual case that a product is defective, typically the Manufacturer will gladly repair or replace the product. The customer must contact the Manufacturer directly. If you need assistance contacting the Manufacturer of your product, please contact us. The customer is responsible for all shipping associated with returning a defective item to the manufacturer.

Coupons/Discounts:
New & Green Baby Co. reserves the right to accept only one coupon per order.